e-mail problems

puffymonster · 09-21-2007, 10:34 AM

I recently switched hosting services to dream hosting, and have been unable to get my email to download through a mail client. I have tried every setting suggested by the control panel, and used the auto configurations. However every-time I try to check for new mail I get an error of an incorrect password, and yes I have tried changing the password to ensure I am entering the correct one.

Has anybody else had a similar issue? or can shed any light on this, much thanks!

admin · 09-24-2007, 09:20 PM

Hi,

We have not come across a problem like that before, if you put on a support ticket with your email login details one of the support staff will be able to test it and diagnose the problem for you.

Admin

Donk · 10-02-2007, 12:00 PM

You would get this error if you just have the mailbox name in the account name box in outlook express.

Ie you must enter john@domain.com not just john.

regards Bob

admin · 10-03-2007, 11:09 AM

Also if username@domain.com doesnt work give username+domain.com a try.

Admin

09-21-2007, 10:34 AM	#1 (permalink)
puffymonster Junior Member Join Date: Sep 2007 Posts: 1	e-mail problems I recently switched hosting services to dream hosting, and have been unable to get my email to download through a mail client. I have tried every setting suggested by the control panel, and used the auto configurations. However every-time I try to check for new mail I get an error of an incorrect password, and yes I have tried changing the password to ensure I am entering the correct one. Has anybody else had a similar issue? or can shed any light on this, much thanks!

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09-24-2007, 09:20 PM	#2 (permalink)
admin Administrator Join Date: Aug 2007 Posts: 52	Hi, We have not come across a problem like that before, if you put on a support ticket with your email login details one of the support staff will be able to test it and diagnose the problem for you. Admin

10-02-2007, 12:00 PM	#3 (permalink)
Donk Junior Member Join Date: Sep 2007 Posts: 11	You would get this error if you just have the mailbox name in the account name box in outlook express. Ie you must enter john@domain.com not just john. regards Bob

10-03-2007, 11:09 AM	#4 (permalink)
admin Administrator Join Date: Aug 2007 Posts: 52	Also if username@domain.com doesnt work give username+domain.com a try. Admin